Associate Vice President, Client Data Solutions

Company: CGL

Department: 0

Employment Type:

Regular Full-Time

Work Model:
Hybrid (2 days in office)

Language:
This role operates in English.

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

AVP, Client Data Solutions provides both strategic leadership and operational direction for Co-operators data infrastructure, architecture, platforms, and capabilities. This critical role is responsible for overseeing the design, development, and deployment of robust, scalable data pipelines, systems, and solutions to enable data-driven decision making across the organization. This role will be critical to create the unified view of the Customer (Customer 360) to enable and accelerate our Guided Omni program.

This in turn accelerates data-informed decision making, unlocks major efficiency gains, and enables exceptional client experiences. The AVP, Client Data Solutions leads a team of data engineers and analysts responsible for building, integrating, managing, and enhancing data infrastructure including ELT/ETL (Extract/Transform/Load) pipelines, data warehouses, data marts, data lakes and self serve reporting platforms. They establish sound data engineering best practices, methodologies, and processes while keeping close pace with emerging technologies and recruit and develop top data engineering talent to cultivate and sustain a high-performing team.

• Partner with business, product, and data teams to define and deliver data products supporting digital, personalization, reporting, and analytics initiatives.
• Lead a team of data engineers responsible for data platforms, ETL/ELT pipelines, warehouses, marts, and lakes.
• Advance insight capabilities for contact centre, customer experience, and personalization strategies.
• Analyze data and models to generate insights that strengthen omni-channel performance, lead management, and customer sales and service experiences.
• Lead large-scale, complex initiatives, integrating change management, communications, and training into delivery plans.
• Present progress, insights, and recommendations to executive leaders and stakeholders through steering committees and quarterly reviews.
• Contribute to data architecture and innovation practices to enhance data products and business insights.

• Bachelor’s degree in Computer Science, Information Systems, or a related field;
  Master’s degree in Analytics, Data Science, Statistics, Computer Science, or a related discipline preferred.
• 8-12 years of progressive experience in data and technology leadership, delivering enterprise-scale data solutions.
• Strong expertise in data engineering, architecture, governance, privacy, and regulatory compliance.
• Proven experience leading direct reports and cross-functional teams.
• Proficiency in Python, Spark, Power BI, and Azure technologies, including Databricks, Azure Data Factory, and Azure Machine Learning.
• Experience building unified customer data capabilities to enable personalization, digital experiences, and customer analytics.
• Industry experience with insurance and benefits products, services, and customer journeys across the full lifecycle.

• You initiate new strategies to capitalize on opportunities and lead the implementation of organizational change.
• You integrate complex information to identify solutions or solve problems and apply a strategic mindset to adjust business plans.
• You foster innovation and continuous improvement with a focus on client experience.
• You create a high-performance culture through alignment of your team’s work with organizational goals and successfully convey messages with a sense of positive advocacy.
• You develop others to ensure the evolving needs of the organization will be met and build effective…