CRM-Focused Digital Product Analyst

CGL invites applications for a Digital Product Analyst to advance CRM solutions and enhance customer experiences in a hybrid workplace. Engage with stakeholders and analyze data to inform product decisions.

This integral role within the GO Client Experience department at CGL offers a unique chance to leverage your analytical expertise in product analysis and business operations.

You'll work with various teams to document requirements, assess product performance, and derive actionable insights from data analytics. The position is vital for driving the optimization of CRM products.

Key Responsibilities:

• Gather and translate business requirements into actionable insights

• Conduct impact assessments for CRM enhancements

• Analyze data trends to identify opportunities for improvement

• Create performance reports to monitor customer engagement

• Collaborate with technology and operations teams

Requirements:

• 2-4 years of experience in Product Analysis

• Bachelor's degree in Information Systems or relevant field

• Proficiency in data analysis and reporting tools

• CRM certifications like Salesforce or Dynamics are assets

• Bilingual proficiency in English and French is advantageous

Make impactful contributions to our CRM initiatives as a Digital Product Analyst and help enhance client experiences at CGL.
#J-18808-Ljbffr