Technical Support Analyst at Onterris
Job Description & How to Apply Below
As an IT Analyst, you will be integral to the Enterprise Technology team, resolving issues, managing user accounts, and providing expert troubleshooting. With a focus on customer support and teamwork, your role is pivotal in guiding employees through technical challenges.
Key Responsibilities:
• Serve as first contact for technical support requests
• Liaise between IT and users for clear communication
• Document and resolve issues in a systematic manner
• Conduct installations of desktop and mobile technologies
• Maintain compliance with ITIL and company policies
Requirements:
• High school diploma or equivalent
• 1-2 years of technical support experience
• Strong verbal and written communication skills
• Core knowledge in IT concepts and networking
• Experience with ticketing systems and problem management
Elevate your career while addressing technology needs and sustainability goals within Onterris.
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