Customer Solutions Developer II, Networking, Google Cloud; Mandarin

Google Cloud is looking for a Top Customer Solutions Developer II, Networking (Mandarin) to join its team in Waterloo, Ontario
. This is a senior technical role at the intersection of cloud infrastructure, customer advocacy, and software engineering - ideal for someone who thrives on solving complex networking problems and supporting enterprise-scale deployments.

In this position, you'll be the go‑to expert for some of Google Cloud's most critical customers, helping them navigate production challenges, technical escalations, and long‑term platform adoption.

You'll work with in a global team that delivers 24/7 customer support
, combining deep technical knowledge with a proactive, customer‑first mindset to drive success on Google Cloud Platform (GCP).

Day to day, you'll be hands‑on with customer production environments
- troubleshooting networking issues
, debugging code, reproducing reported problems, and identifying root causes. You'll work directly with customers on complex deployments while also serving as a technical bridge between customer teams and Google's internal product and engineering organizations. The scope of this role is broad: from resolving platform outages to shaping how Google Cloud's products evolve based on real customer feedback.

Beyond individual customer engagements, you'll contribute to the improvement of tools, documentation, and processes that make Google Cloud easier to adopt. You'll act as a subject matter expert for internal stakeholders across software development, sales, and customer success - helping remove deployment obstacles and influencing product direction. Strong collaboration skills and the ability to communicate fluently in both English and Mandarin are essential to this role.

This role offers a competitive compensation package. The salary range for this position in Canada is $170,000 - $174,000 CAD per year
, plus a 15% bonus target
, equity, and a comprehensive benefits package. For full details on Google's benefits offerings, visit Google's careers benefits page.

Company: Google

Location: Waterloo, ON, Canada

Pay: $170,000 - $174,000 CAD/year + 15% bonus target + equity + benefits

This role centres on owning high‑impact customer issues end‑to‑end, from initial triage through to resolution and long‑term reliability. You'll combine deep networking expertise with hands‑on engineering skills to support Google Cloud's most demanding enterprise customers and continuously improve the platform itself.

• Resolve production issues by working directly with customers on deployments to achieve product readiness and availability
• Triage and manage technical escalations including platform outages, critical technical issues, and executive‑level concerns
• Troubleshoot and reproduce customer‑reported problems to determine root causes, building tools and diagnostics along the way
• Act as a subject matter expert and technical consultant for internal stakeholders across software development, sales, and customer organizations
• Advocate for customers by understanding their needs and working with internal product and engineering teams to drive improvements
• Improve platform adoption by contributing to product enhancements, tooling, processes, and documentation
• Participate in global 24/7 support as part of a worldwide team ensuring continuous customer coverage

Google is looking for a technically seasoned professional who can operate confidently at the intersection of cloud networking, software engineering, and customer advocacy
. The ideal candidate brings both the depth to debug complex distributed systems and the communication skills to translate technical…