IT Support Technician
Job in
Elora, Guelph, Ontario, Canada
Listed on 2026-11-02
Listing for:
Stirling Marathon Limited
Full Time, Part Time, Seasonal/Temporary
position Listed on 2026-11-02
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support, IT Specialist
Job Description & How to Apply Below
Part-Time or Full-Time Temporary (Potential for Permanent Employment)
The IT Support & Systems Technician provides day-to-day technical support, maintains business systems and equipment, troubleshoots issues, and helps ensure reliable technology across manufacturing, warehouse, and office environments. This role helps maintain a secure, reliable, and well-documented IT environment and supports technology projects and improvements. This position is initially being offered as a temporary full-time role. As Stirling Marathon continues to grow, there may be an opportunity for the position to transition into a permanent role based on company needs and performance.
Key Responsibilities- Technical Support and Troubleshooting
- Provide first-line support by diagnosing and resolving software, hardware, printer, phone, and network connectivity issues.
- Respond to support requests, manage outstanding tickets, and
** escalate
* * complex issues to the IT Manager. - Support users of Microsoft 365, Windows workstations, SharePoint resources, e21 ERP and other business applications.
- Assist with onboarding, offboarding, account provisioning, and employee technology training.
- Business Applications and Operational Support
- Monitor e21 ERP error dashboards for data issues and resolve as needed.
- Monitor and troubleshoot EDI transactions and integrations with customers, trading partners, and service providers.
- Provide end-user support & training for e21 ERP and other business applications.
- Troubleshoot existing reports and develop or modify business reports, dashboards, and data analyses as required.
- Provide operational support for company websites, customer/dealer portals, e-commerce platforms, and related integrations.
- Troubleshoot application access, user configuration, printing, and common operational issues.
- Coordinate with vendors and service providers to resolve technical issues.
- Assist with application testing, deployments, and user training.
- Systems and Infrastructure Maintenance
- Monitor and maintain workstations, Windows & Linux servers, network and wireless infrastructure, VoIP/phone systems, printers, and peripheral equipment.
- Perform routine updates, patching, equipment replacements, and preventative maintenance.
- Monitor system health, backup jobs, and security alerts, escalating exceptions and issues.
- Assist with inventory management, equipment procurement, software licensing, and asset lifecycle management.
- Documentation and IT Procedures
- Maintain accurate documentation of IT systems, configurations, credentials management procedures, and recurring support tasks.
- Develop and maintain troubleshooting guides, standard operating procedures, and user-facing instructions.
- Identify recurring technical issues and recommend ways to improve reliability and efficiency.
- Security and IT Best Practices
- Assist with user access management, endpoint security, software updates, and routine security procedures.
- Support implementation and ongoing operation of IT policies, cybersecurity practices, and disaster recovery procedures.
- Help maintain secure and reliable access to company systems and data.
- Projects and Continuous Improvement
- Assist the IT Manager with infrastructure upgrades, software deployments, systems integration, and other technology initiatives.
- Identify opportunities to simplify support processes, reduce recurring issues, and improve the employee technology experience.
- Participate in testing, rollout, training, and documentation of new systems and processes.
- A practical, resourceful IT professional with two to three years of experience, strong troubleshooting skills, the ability to work independently in a small-business environment, and a willingness to learn unfamiliar business systems.
- The successful candidate can support office and manufacturing operations, communicate clearly with non-technical employees, document work, and
** escalate
* * problems appropriately. - Required Technical Skills & Experience
- Strong working knowledge of Windows, Microsoft 365, PC hardware, and general system troubleshooting.
- Familiarity with Windows/Linux servers, networking, backups, and basic cybersecurity practices.
- Experience with SQL databases, including writing queries, investigating data issues, and supporting reports or dashboards.
- Experience supporting ERP or other business-critical applications.
- Additional experience considered an asset:
- Word Press/Woo Commerce, Shopify, HTML/CSS, or Liquid templating.
- SQL Server, Dev Express, or similar reporting tools.
- X12 EDI…
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