Dispatch & Shop Supervisor

Dispatch & Shop Supervisor

Department:
Operations

Salary: $60,000 - $75,000

The Dispatch & Shop Supervisor is responsible for coordinating field crew dispatch, daily labour planning, manpower scheduling, attendance communication, and urgent breakdown response so operational requirements are staffed and communicated quickly. The role maintains workforce schedules and planning records using Bullet's approved manpower planning software, facilitates weekly and urgent manpower meetings, and works closely with field crews, Project Managers, and the Operations Execution Team.

The position also coordinates shop readiness, material staging, shipping and receiving, PPE availability, inventory and warehouse control, and tool and equipment maintenance support. The overall objective is to ensure the right people, materials, PPE, tools, and equipment are available and ready for effective execution.

• Dispatch and schedule field crews based on project requirements, available labour, and changing operational priorities.
• Complete daily labour planning and crew assignments.
• Schedule and facilitate weekly manpower planning meetings.
• Initiate and coordinate additional manpower planning meetings whenever urgent operational demands, staffing changes, or critical priorities arise.
• Use Bullet's approved manpower planning software for all workforce scheduling, resource allocation, labour forecasting, and manpower planning records.
• Monitor technician availability and labour utilization and identify potential manpower conflicts before they affect execution.
• Coordinate emergency breakdown staffing and response requirements with an appropriate sense of urgency.

• Maintain attendance records and promptly inform the Operations Execution Team of employee absences and late arrivals.
• Maintain daily communication with field crews and Project Managers regarding crew assignments, manpower changes, and operational impacts.
• Communicate urgent staffing conflicts, shortages, and scheduling changes quickly and clearly to the appropriate internal resources.

• Maintain shop organization, housekeeping, and day-to-day readiness.
• Stage materials and required resources for upcoming jobs.
• Coordinate shipping and receiving through the appropriate internal resources.
• Ensure shop and warehouse areas remain organized so materials, tools, and equipment can be located and deployed efficiently.

• Ensure appropriate PPE is stocked, readily available, and issued to employees as required.
• Monitor PPE inventory levels and coordinate replenishment to prevent shortages.
• Inspect PPE regularly and coordinate replacement of damaged, worn, or expired equipment.
• Perform inventory counts and maintain accurate inventory records.
• Establish and maintain appropriate minimum and maximum inventory levels.
• Coordinate replenishment of stock and critical spare parts.
• Optimize warehouse organization and material storage to support operational readiness.

• Track tools and support accountability for company tools and equipment.
• Coordinate equipment maintenance, calibration, repairs, and replacement through the appropriate resources.
• Follow up on outstanding repairs, calibrations, and equipment availability issues to prevent delays to field execution.

• Maintain accurate and current dispatch records.
• Ensure manpower planning software, resource schedules, attendance information, and operational records remain current and reliable.
• Maintain organized records related to inventory, PPE, tools, equipment repairs, and calibration coordination as required.

• Make day-to-day field crew scheduling and crew assignment decisions within approved project priorities and available labour.
• Schedule manpower planning meetings and coordinate routine material staging, shipping and receiving, inventory replenishment, PPE replenishment, and tool/equipment repair or calibration activities.
• Escalate decisions that materially affect customer commitments, staffing levels, significant unplanned expenditures, major equipment replacement, or company policy.
• Maintain accurate records, communicate changes quickly, and follow through on assigned actions until they are complete.

• Experience in dispatch, workforce/manpower planning, industrial service coordination, shop or warehouse operations, inventory control, or a related operations role.
• Industrial trades, service contracting, manufacturing, or similar industrial operating experience is preferred.
• Strong understanding of workforce scheduling, resource allocation, attendance communication, inventory control, shop readiness, and urgent breakdown coordination.
• Strong computer skills, including Microsoft Office, Excel, Outlook, Teams, and workforce/manpower planning software.
• Strong organizational skills…