Community Services Worker

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

• Responsible for overall food bank operations - processing, unloading, documenting, and sorting donations of food for the Food Bank program and assist with preparing donated items for distribution.
• Responsible for advising supervisor of food shortages, receiving, and recording all non-monetary Food Bank donations.
• Maintain food bank stock, cleanliness, tidiness, and organization of food bank area, if needed assist with food drives.
• Ensure that all clients are treated with dignity and respect.
• Receive phone calls for food bank intake.
• Record statistical data in a clear, organized, and accurate manner.
• Breakdown boxes and dispose properly after deliveries made to food bank.

• Drive Salvation Army vehicles to pick up food donations from donors, grocery stores, warehouses, and food drives as required.
• Load and unload food safely and place items in designated storage areas.
• Conduct pre- and post-trip vehicle inspections.
• Document/report any vehicle incidents, damage or mechanical failures or concerns to the Corps Officer in a timely manner.
• Maintain cleanliness of vehicles and comply with transportation safety standards.
• Responsible for daily and overall safety, maintenance, operation of vehicle, and records of the vehicle.

• Provide basic support to client intake processes when required, including receiving phone calls and assisting with scheduling or documentation.
• Refer clients to other community resources or Corps Officer for pastoral assistance where appropriate.
• Actively promote Guelph Corps and Community Services programs to food bank clients.
• Refer clients to intake staff for full assessment and casework support.

• Maintain accurate, confidential records of client information on The Salvation Army’s computer system (such as Link2
  
  Feed) while maintaining confidentiality.
• Record statistical and program data accurately and in a timely manner.
• Ensure vouchers are given within the guidelines provided by the Corps Officer and records kept in adherence to the budget.
• Prepare/provide statistical reports and monthly statistics as necessary for SAMIS reporting.
• Maximize utilization of all computerized management programs i.e., Link2
  
  Feed and/or external programs as necessary.

• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Ensure the safety and comfort of the ministry unit by maintaining cleanliness and food safety, etc.
• Record fridge and freezer temperatures, report unexplained discrepancies to Corps Officer.
• Work in compliance with Safe Food Handling practices.
• Record fridge and freezer temperatures, report unexplained discrepancies to Corps Officer.
• Perform other position related duties as required.

Governance Boards and Councils: N/A Internal:
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