Retail Site Lead - SJHS; Temporary Part Time

NON UNION JOB POSTING

Posting Date:

February 12, 2026

Expiry Date:

February 18, 2026 at 11:59PM.

Position:

Retail Site Lead

Job Posting #

N/26-06

Department:

Retail Stores General

Employment Type:

Temporary Part Time

Shifts:

Monday to Friday, days, 6 hours

Rate of Pay:

$21.64 - $25.08

The Organization

St. Joseph’s Health Centre Guelph (SJHCG) is a faith-based organization that is part of St. Joseph’s Health System. We live by our CARE values:
Compassion, Accountability, Respect, and Excellence, and embed person- and family-centred care throughout our 240 long-term care beds, 106 hospital beds, and a variety of outpatient and community support services. Our staff complement of approximately 800 employees is committed to contributing to a healthy, safe, and respectful environment. If you are a passionate and highly motivated individual, looking to help us advance in our mission, vision and values, we look forward to you joining our team!

Job Summary

The Retail Site Lead is responsible for the day-to-day operations of the Silver Maple Gift Shop with the goal of providing a stable and sustainable shopping experience for patients, residents, clients, staff and visitors, while maximizing sales and profits.

This position is based eph's Health Centre Guelph and will primarily support operations at this site. However, the successful candidate may be required to work across other St. Joe's System sites.

Key Accountabilities

· Responsible for maintaining the appropriate inventory levels needed to achieve financial goals

· Ensure minimal losses by consistently monitoring inventory and effective execution of processes

· Places seasonal, weekly orders and maintains relationships with suppliers

· Contributes to product sourcing and buying process, attends trade shows as required

· Ensures shipments are received accurately with timely follow up of shortages, damages and credit memos

· Delegate and coach volunteers in restocking, merchandising and maintaining displays

· Prepares bank deposits, maintain/complete financial reporting spreadsheets

· Prepares invoices for the accounts payable

· Participates in the planning and conducting of the physical year end inventory

· Consistently remerchandising, refreshing store to drive sales

· Evaluate the needs of the business, respond appropriately

· Ensures the store is clean, well-organized, accessible and that cleaning, health & safety and maintenance issues are dealt with promptly

· Ensure all food safety requirements are followed and where possible have food handling certification

· Train volunteers on food safety protocols, maintain a clean and sanitary kitchen environment, assisting with sanitizing equipment

· Accurate reporting, record-keeping for audits, maintaining safety logs

· Manage and work collaboratively with volunteers to achieve operational goals

· Ensure that all new volunteers are oriented and trained in all aspects of their job/roles and that they uphold SJHS Mission, Vision and Values

· Role model excellent customer service

· Provide ongoing feedback on performance/behaviors in a timely manner

· Address problems and issues promptly providing necessary information/documentation both verbally and in writing ensuring manager/director are aware

· Motivate and support volunteers to promote teamwork

· Communicate and reinforce the goals of the Silver Maple Gift Shop, sharing information and ideas

· Work with Volunteer Services to coordinate volunteer schedules

· Complete monthly safety inspections, ensures corrective measure and/or work orders are submitted as required

· Maintain positive communication and relationships with staff, volunteers and all customers (patients, residents, visitors and staff)

· Responsible for monitoring and follow-up of cash reporting, investigates discrepancies and take appropriate action as agreed upon with Manager/Director. Ensure cash is secure at all times.

· Effectively manage uncertainty and changes with the ability to adapt to work effectively in varied situations and help motivate the team to follow

· Supports departmental events/initiatives as required, performs cross-functional tasks as required

· Contributes to a transparent culture of client and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by SJHS.

· Promotes an environment that encourages and supports change

Qualifications & Experience

· College Certificate/Diploma or Equivalent (2-3 years duration) Retail Management

· Relevant Job Experience in sector

· Excellent organizational and communication skills

· Experience managing teams in a retail setting

· Experience with POS systems

· Creativity and merchandising experience

· Must be able to work independently and as part of a retail team

· Individual who possesses a supportive attitude towards patients, residents and visitors to the Health Centre