Retail Team Lead at Roots

Elevate the customer experience as a Retail Team Lead s role focuses on team leadership, operational support, and delivering exceptional service in a retail apparel environment.

As a Team Lead, you will link the leadership team and sales associates while motivating staff to exceed sales goals. You will be responsible for supporting managers and modeling best practices in customer service. Strong organization and leadership skills will be crucial as you guide your team and contribute solutions to improve store operations.

Key Responsibilities:

• Assist management in onboarding and training new associates

• Model exceptional customer service and selling behaviors

• Oversee daily store operations and task delegation

• Provide feedback on team performance to store management

• Resolve customer service issues collaboratively

Requirements:

• Minimum 1 year experience in retail apparel

• Proven ability to lead a sales team effectively

• Experience with POS management and banking procedures

• Strong problem-solving and organizational skills

• Availability for varied shifts, including weekends

Bring your leadership and customer service passion to Roots and shape an exceptional retail experience.
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