Customer Experience Manager at Stone Road Mall

Join Stone Road Mall in Guelph, ON as a Customer Experience Manager. Lead a dynamic team to deliver exceptional customer service and fashion styling.

In this role, you’ll guide and develop your team to achieve high standards in customer interaction and service. You will actively participate in daily retail operations, making pricing adjustments and ensuring a clean store environment. This position fosters career development, making it ideal for passionate leaders passionate about fashion and customer experiences.

Key Responsibilities:

• Provide personalized styling to enhance customer wardrobes

• Train team members on exemplary customer service strategies

• Regularly assess store performance against sales targets

• Manage daily operational tasks, including price changes

• Responsible for opening and closing the store

Requirements:

• Proven passion for fashion and high-level customer service

• Experience leading teams or training in retail

• Excellent selling skills with a focus on customer satisfaction

• Positive, dynamic team attitude

• Focused on career enhancement and work/life balance

Inspire your team and enhance customer interactions at Stone Road Mall.
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