Lifestyle Rental Consultants

About LK Apartments

LK Apartments is a modern, community driven housing provider rooted in Waterloo, one of Canada’s most innovative and dynamic cities. We create thoughtfully designed rental communities for students, young professionals, professionals, and families looking for quality accommodations in vibrant, well-connected locations.

Our focus extends beyond providing a place to live. We strive to create an exceptional rental experience built around quality, convenience, community, and service.

The Lifestyle Rental Consultant (LRC) is a full-time leasing sales professional responsible for converting prospective residents into members of the LK Apartments community.

The LRC manages the leasing journey from initial inquiry through property tour, application, approval, and lease execution. This role requires a strong sales mindset, exceptional communication skills, disciplined follow-up, and the ability to build genuine relationships while confidently closing leasing opportunities.

The successful candidate is energetic, organized, persuasive, results focused, and committed to delivering an exceptional customer experience.

• Respond promptly and professionally to new leads through phone, email, text, online inquiries, CRM platforms, and walk ins.
• Engage prospective residents to understand their housing needs, budget, timing, and preferences.
• Recommend appropriate communities, suites, floor plans, and leasing options based on prospect needs.
• Schedule and conduct engaging in person and virtual property tours.
• Confidently present suite features, amenities, neighbourhood benefits, pricing, promotions, and the overall LK Apartments lifestyle.
• Build rapport, identify barriers, overcome objections, and guide prospects toward a leasing decision.
• Maintain consistent and proactive follow up with prospects throughout the leasing journey.
• Meet or exceed established targets for tours, applications, conversions, leases, and occupancy.
• Support leasing campaigns, open houses, outreach activities, and peak student leasing initiatives.

• Manage an active pipeline of prospects and maintain accurate and timely records of all leasing activity.
• Utilize EliseAI and Yardi to manage leads, communications, tours, applications, follow ups, and leasing activity.
• Ensure every lead is appropriately followed up on and progressed through the leasing funnel.
• Guide prospects through the rental application process and ensure required information and documentation is complete and accurate.
• Support application screening, approvals, deposits, and lease execution.
• Follow up on incomplete and outstanding applications to maximize conversion.
• Maintain accurate knowledge of current availability, pricing, promotions, lease terms, and upcoming inventory.

• Maintain strong knowledge of LK Apartments communities, available suites, amenities, services, and surrounding neighbourhoods.
• Stay informed about the Waterloo rental and student housing market, competitor offerings, pricing, and leasing trends.
• Regularly walk available suites, model units, amenities, and tour routes to ensure they are clean, professional, and show ready.
• Provide feedback on prospect preferences, objections, competitor activity, pricing, and market conditions.

• Deliver a professional, welcoming, and consistent experience at every prospect and resident interaction.
• Work collaboratively with Client Care, Property Management, Marketing, and Maintenance to support leasing objectives and resident satisfaction.
• Assist with renewal and resident retention initiatives as required.
• Represent the LK Apartments brand professionally at properties,…