Dispatch - Level 1; Term

Operating for over 50 years; the TransX Ltd. is one of the largest Canadian (CN Rail-owned) providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customer’s business needs.

The TransX Ltd. has an exciting opportunity for a Dispatch – Level 1 to join the Operations Department in our Aberfoyle facility. This position is responsible for dispatching and arriving trips to TMW. The Dispatcher is also responsible for effective management and support of an assigned fleet of drivers and trucks. This position will focus on operational excellence and superior customer service, ensuring their fleet operates efficiently as a team in support of our high standards for driver success and customer service performance.

Our Mission is to become the industry leader of the driver experience. We consider the driver to be the front line of our company. We strive to be consistently surpassing driver expectations by supporting all drivers in successfully meeting utilization targets while honoring home time. Our fleet team will be satisfied once our drivers have successfully met their full potential. As a leader within TransX, the position is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.

• Confirm daily ready times/weekly resets with designated fleet.
• Discuss load requirements with drivers to ensure on time service.
• Assist drivers in solving all on the road problems as they arise.
• Communicate issues and concerns to appropriate team members. (planning, customer service, etc)
• Work with drivers to ensure utilization targets are being met.
• Arrange to have driver's training modules completed.
• Strong understanding of transportation regulations and laws is critical when arranging for deliveries and pickups.

• Maintain records of dispatched calls, driver routes, delivery and pick up times, and truck repairs and maintenance
• Log customer shipping schedules and complains
• Maintain any details regarding route changes
• If necessary, keep records of driver training sessions

• Create billing and invoice documents for shipments
• Ensuring that drivers receive any necessary documents before making a pickup
• Invoice customers for payment of shipment pickups and handle any issues regarding charged for these services.
• Ability to use dispatch software

• High School Diploma
• Post
  - Secondary Education
  - Preferred

• Dispatch Experience – Preferred
• Experience with programs such as Excel and TMW
• Logistics / Supply Chain experience an asset
• Capable of multi-tasking with keen ability to prioritize
• Able to make decisions with limited supervision
  
  Analytical thinking, Strong organizational and priority management skills.
• Able to accurately identify and proactively make appropriate suggestions to resolve any problems
• Knowledge of the trucking industry and associated rules and regulations (ex. Hours of service regulations)

• Large, Canadian owned company
• Operating for over 50 years
• Leading transportation and logistics services
• 11 Terminals across North America
• Competitive compensation
• Partnered training programs and learning supports

TransX Ltd. is committed to building a culture of diversity, equity and inclusion also welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

If you require accommodation for the recruitment process, please let us know at the point of application.