Afternoon Team Lead

Afternoon Team Lead – Full-time, Permanent – Guelph, ON

Full-Time, Permanent | Sunday to Thursday, 3:30 p.m.

- 11:59 p.m. | Guelph, Ontario

Our warehouse is a busy operation. Keeping everything moving takes more than getting the work done - it takes people who can see what needs to happen next, keep the team focused, and step in when things don't go according to plan.

As our Afternoon Team Lead
, you will play an important role in keeping our warehouse operation running smoothly. Working alongside the Afternoon Shift Supervisor, you will help direct the work, support the team, and make sure priorities are completed safely, accurately and on time.

This is a hands-on leadership role. You'll spend your time on the warehouse floor, working with Forklift Operators and Warehouse Associates, monitoring progress, solving problems and helping the team stay on track.

You will also be the designated back-up to the Afternoon Shift Supervisor
. When the Supervisor is away or needs support, you'll be expected to step up, make good decisions and keep the operation moving.

At Fraser Direct, our success is built on our commitment to our clients. Our Team Leads help us Deliver the Promise by making sure quality, productivity, safety and service standards are met every day.

Lead the Team

• Provide hands-on leadership and direction to employees throughout the shift.
• Communicate priorities, progress and challenges with the Afternoon Shift Supervisor.
• Allocate and redirect labour as priorities change.
• Train and coach team members on SOPs and daily processes.
• Set clear expectations and address performance, conduct or attendance concerns when needed.
• Lead by example and help build a positive, respectful and accountable team environment.
• Bring forward ideas that can improve safety, quality, productivity, service or the way we work.

Direct the Work

• Work with the Supervisor to communicate priorities and make sure the most important work gets done on time.
• Monitor progress throughout the shift and adjust priorities and labour as circumstances change.
• Coordinate activities across warehouse departments, including Inventory and Pick & Pack.
• Support additional departments such as Projects, Shipping and Receiving when required.
• Identify bottlenecks and competing priorities early and take action to keep work moving.
• Take ownership of day-to-day issues and work through them to a solution or appropriate escalation.
• Make good decisions when priorities change or unexpected issues come up.
• Provide hands‑on support to Warehouse Associates and Forklift Operators when needed.

Maintain Quality, Safety, & Client Standards

• Make sure company and client SOPs, quality requirements and service expectations are followed consistently.
• Check work for accuracy and quality and address issues promptly.
• Reinforce Health & Safety requirements and address unsafe conditions when they arise.
• Maintain good housekeeping standards and help keep work areas clean, organized and safe.
• Report safety concerns and incidents to the appropriate leader.

Communicate & Keep Things Moving

• Keep the Supervisor informed of progress, delays, issues and completed priorities throughout the shift.
• Manage high volumes of email and make sure time-sensitive requests are actioned or escalated.
• Clearly communicate outstanding issues, priorities and follow-ups to support a smooth transition to the next shift.

Support Facility & Product Security

• Act as a key-holder and provide back‑up for building security, alarm systems and end‑of‑shift lock‑up.
• Follow company requirements for product security and facility access.
• Make sure product, equipment and company property are handled and secured appropriately.

We're looking for someone who is comfortable taking the lead, enjoys…