Sales Operations Administrator

Responsibilities

• Manage and develop the Sales Administration processes to improve interdepartmental efficiency.
• Attend sales meetings and support the Sales team as required
• Create and implement new processes as required.
• Complete and manage sales-related administrative tasks.
• Process customer sales orders.
• Create and manage professional service orders from the point of sale to invoicing.
• Create, validate and manage service contracts for both Eseye customers and MNO partners.
• Communicate and collaborate with MNO partners.
• Manage the Sales Administration inbox, prioritising tasks effectively.
• Liaise with internal departments to resolve customer issues.
• Communicate directly with customers as required.
• Open and respond to tickets via Zendesk.
• Generate and maintain internal and customer-specific reports on a weekly, monthly and ad-hoc basis.
• Provide cover for Sales & Operations Administrator as required

• Minimum 1 year experience in an administrative role essential – sales administration would be an advantage.
• Proficiency in Microsoft Office programs such as Outlook, Word, PowerPoint, and Excel.
• Strong accuracy and attention to detail.
• Strong written and verbal communication skills
• Customer focus/customer first attitude is essential).
• Previous experience in direct customer communication would be an advantage.
• Comfortable interacting with internal and external stakeholders at all levels.
• Proactive and thinking outside the box approach
• Able to prioritise workload to meet deadlines.

Offering a competitive salary and excellent training.