Business Services Assistant

As a Business Services Assistant, you'll be involved in many different tasks as you support the day‑to‑day running of the office and welcome our visitors. This is a busy and varied job – no two days will be the same. You’ll have an important part to play in your team meeting its goals, so you’ll always be looking at how you can offer help where needed.

You’ll work 30 hours per week. You’ll work 7.5 hours per day, 4 days per week, Monday
- Thursday and will work one weekend in 3, on a rotational basis.

Interview date: 14th and 15th July 2026

Reporting to our Facilities & Support Services Manager, you’ll be at the heart of the property working alongside all our property teams by delivering efficient business services. You’ll be responsible for providing great customer service across the portfolio, to visitors, contractors and colleagues.

Hatch lands Park was built in the 1750s for naval hero Admiral Edward Boscawen and his wife Fanny. Since then, it has housed wealthy families, a finishing school for girls and even a printing press. Today, visitors can wander through 400 acres of rolling parkland and woodland, stop for coffee in the Kitchen Café all year round or see inside the house on six afternoons a week, between March and October.

Hatch lands Park is part of a property group with Clandon Park and Polesden Lacey. The Facilities and Support Services team functions across both Hatch lands and Clandon, working to keep our buildings and facilities safe and compliant and our business operations running efficiently.

As the property’s only dedicated Business Services team member, you’ll be responsible for the delivery of efficient, proactive and flexible business services at Hatch lands Park and Clandon Park. Working within a team, you’ll help enable your colleagues to deliver the organisational strategy and meet their objectives. Your responsibilities will include general business services, records management, system/process management, soft facilities management and financial management.

You’ll role model great customer service, providing a consistent point of contact for your team, visitors and external stakeholders. You'll co‑coordinate the efficient and discreet handling of data using a number of business systems. Part of a small, flexible team, you’ll work alongside colleagues and volunteers creating a great place to work. You’ll work in an environmentally conscious manner, monitoring the resources that are delegated to you.

You’ll be part of the duty management rota. You’ll be responsible on the day for the smooth running of the property during opening hours, acting as the main contact point for staff, volunteers, and customers in case of emergency, enquiry or complaint.

We’d love to hear from you if you’re:

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well‑organised and adaptable
• willing to learn new skills
• comfortable using IT packages

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Hatch lands Park, East Clandon, Guildford, GU4 7RT

Business Services Assistant
- Career Level A2.pdf

Compliance. Eligibility to Work in the UK

Closing Date: 5th July 2026

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults  you have any questions around your suitability for this vacancy, please contact the people service centre.