Information Administrator

Your new company
Working for a subsidiary of the council.
Full-time administrator (office-based)

Hours:

36 hours per week, Monday-Friday, typically 9am-5pm Duration:
Initial 8-week temporary assignment

Start Date:

ASAP

Your new role

Location:

Astolat, Burpham, Guildford.
This client is seeking an experienced and efficient temporary administrator to support their Triage & Information Team during a period of absence and increased demand. This role will play a key part in helping the team manage referral volumes and maintain timely support for carers across Surrey.
The successful candidate will be based at our Guildford office and work closely alongside the existing team, particularly during the induction period, to ensure a smooth handover and effective service delivery.

Key Responsibilities

• Input and process referrals accurately and efficiently.

• Work through referral backlogs and ensure records are updated appropriately.

• Contact carers and referrers by telephone where additional information is required.

• Maintain accurate records and case notes within our systems.

• Support general administrative functions within the Triage & Information Team.

• Assist with the creation of resources and documentation, such as FAQs and guidance materials.

• Undertake other ad hoc administrative tasks as required.
What you'll need to succeed

• Has strong administrative and data-entry skills with excellent attention to detail.

• Is confident speaking to people over the telephone in a professional and empathetic manner.

• Has experience managing high volumes of information and competing priorities.

• Can work independently while also being part of a supportive team.
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• Is organised, efficient and able to quickly learn new processes.

• Has good written communication skills.
Previous experience within a charity, health, social care, customer service, advice, or support environment would be advantageous but is not essential.
Systems Used
The successful candidate will be required to use:

• Microsoft Outlook
• Microsoft Teams
• Microsoft Excel
• Microsoft Windows
• 3CX telephone system
• Microsoft Dynamics CRM Only basic to intermediate-level Microsoft Office skills are required.

What you'll get in return
Weekly pay
8 weeks minimum of work
Pension contribution
Holiday allowance

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.