Patient Services - Receptionist

Patient Services Receptionist

Located in a state‑of‑the‑art cancer care centre in Guildford, this role serves as the first point of contact for patients, visitors, consultants and colleagues.

• Be the first point of contact, providing a professional, friendly and welcoming reception service.
• Answer and direct telephone enquiries promptly and efficiently.
• Support Patient Administration Officers with administrative tasks.
• Assist patients in the waiting area, ensuring they are informed and supported throughout their visit.
• Manage patient arrivals through MOSAIQ and support patient flow within the centre.
• Prepare, print and scan patient documentation accurately.
• Coordinate patient transport arrangements where required.
• Ensure patient questionnaires and relevant paperwork are completed.
• Maintain a clean, organised and welcoming reception environment.
• Manage incoming and outgoing post and support general centre administration.
• Order and maintain reception supplies and stock levels.
• Support daily centre checks and administrative processes.
• Ensure patient confidentiality is maintained at all times.
• Work collaboratively with colleagues to provide exceptional patient care and service.

• Previous experience working within a busy reception or front‑of‑house environment.
• Excellent verbal and written communication skills.
• Strong customer service and relationship‑building abilities.
• Experience in a customer‑focused role.
• An empathetic and patient‑centred approach.
• Experience handling queries or complaints professionally and effectively.
• Strong organisational skills and the ability to manage competing priorities.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Experience with in healthcare is advantageous but not essential.
• Experience using MOSAIQ would be beneficial but is not required.
• A positive, flexible and collaborative approach to team working.

• 26 days annual leave plus bank holidays.
• Option to buy or sell annual leave.
• Private medical insurance and dental cover.
• Employee Assistance Programme.
• Income Protection.
• Complimentary radiotherapy treatment for you and your immediate family if required.
• Company contributory pension scheme.
• Access to well‑being initiatives including Headspace and Babylon Health.
• Free parking at most Genesis Care centres.
• Retail and lifestyle discounts.
• Ongoing learning and development opportunities.
• A supportive and inclusive working environment.