Senior Receptionist​/Administrator; Patient Services Team

Senior Receptionist/Administrator (Patient Services Team)

We are a forward thinking, busy and friendly General Practice based in Guildford, looking to recruit an enthusiastic person to join our Patient Services Team in a Senior role.

Merrow Park Surgery provides care for 12,000 patients in its surrounding areas.

We are seeking an enthusiastic, organised and motivated Senior Receptionist/Administrator to join our friendly and supportive Patient Services Team
.

This is an excellent opportunity for an experienced primary care receptionist/administrator who is looking to take the next step in their career and take on a senior role within a busy GP practice. The successful candidate will play a key part in supporting the day-to-day running of our front-line patient services, helping to ensure that patients receive an efficient, professional and compassionate service.

• Supporting and supervising members of the Patient Services Team.
• Providing a high standard of customer service to patients, colleagues and external stakeholders.
• Managing reception and administrative processes efficiently and accurately.
• Processing and managing patient requests through the Practice's Total Triage system.
• Opening and closing the practice in accordance with established procedures.
• Scanning, coding and processing clinical correspondence and patient records accurately and in a timely manner.
• Maintaining the integrity and accuracy of electronic patient records.
• Liaising with patients, GPs, healthcare professionals and external agencies.
• Assisting with staff training, workflow management and service improvement initiatives.
• Supporting the Practice Management Team with operational and administrative tasks as required.

We have a varied team of clinicians in the practice. As well as GPs and nurses, these include newer roles such as GP Assistant and Health and Wellbeing Coach. We work closely with our primary care network in East Guildford, to provide additional services to our patients. These services include an "in-house" mental health service, social precribers and first contact physiotherapists.

The Patient Services Team, support our clinical team during our opening hours. They work in a shift pattern between the hours of 8am and 7pm.

We are looking for a candidate to cover various shifts throughout the week. Morning shifts are 8am - 1pm and afternoon shifts are 1pm - 7pm.

In Return, We

Offer:

• Competitive rate of pay
• On-site Parking
• A supportive and welcoming team environment.
• Access to our Wellbeing App - Wisdom offering confidential 24/7 wellbeing, mental health, and lifestyle support.
• Access to Bright Exchange providing access to thousands of money-saving deals and retail discounts, including offers from big-name brands and local businesses.
• Eligible to register for NHS blue light discount card
• Access to ongoing training and development opportunities.
• A varied and rewarding role at the heart of patient care.
• The opportunity to make a real difference to the experience and wellbeing of our patients.

Minimum Expected hrs is 37.5hrs.

We will need candidates to be able to work a set mix of early and late shifts.

Oversee and coordinate the care navigation processes within the PST team to ensure all patient requests are triaged and directed appropriately according to clinical protocols and practice procedures.

Provide support and training tonew staff in effective care navigation and triage processes.

Liaise directly with duty doctors to manage complex or urgent cases, ensuring patients are signposted correctly and efficiently.

Monitor care navigation outcomes to identify areas for improvement and implement service changes where required.

Act as a point of escalation for reception staff dealing with difficult or uncertain care navigation scenarios.

Ensure all administrative protocols and procedures are followed by the reception team, providing guidance where needed.

Act as a senior point of contact for complex patient enquiries or complaints, resolving issues with professionalism and sensitivity.

Monitor the quality and accuracy of patient record-keeping, ensuring compliance…