Call Centre Administrator

Position: CALL CENTRE ADMINISTRATOR
KEY

SKILLS:

Experienced in Word, Excel, Outlook and preferably scheduling software knowledge. Strong verbal and written communication and customer service skills. Ability to work as part of a team and on their own. Strong time management skills and able to prioritise workload within a busy office environment. Good data entry speed and accuracy. Ideally experienced within the facilities or social housing maintenance sector.

COMPANY:

The BTU Group of Companies is privately owned Building Services Company.

We offer full design, installation, maintenance and repair service to domestic and commercial plumbing, heating, hot water, gas, air conditioning and electrical systems.

Due to continued expansion, we are keen to speak with experienced Administrator.

ROLE:

This role is critical to the business and focuses on the continued successful delivery of planned and reactive maintenance work and the installation of domestic heating systems for the social housing sector, the role includes taking calls from the client, residents and engineers, to plan and schedule work and to ensure that the back-office processes remain organised and are delivered efficiently and to a high standard.

The ability to work well under pressure is essential.

• Answering calls and responding to queries from customers and clients by phone or email

• Loading and managing the lifecycle of jobs in Service Pro (Scheduler) ensuring they progress through each stage

• Service Pro 'housekeeping' to ensure jobs are progressed and closed out for invoicing

• Assisting a specific Contract Manager and the wider team with contract queries and Excel reporting

• Assisting the business with preparing quotes, estimates and valuations

• Planning reactive and routine maintenance visits using scheduling software

• Liaising with Managers, Supervisors and Engineers regarding workload

ESSENTIAL REQUIREMENTS

Comfortable in dealing directly with clients, representatives and customers and working within a busy office environment. Organised with an eye for detail and a confident and professional telephone manner.

Eligible to work in UK without requiring employer sponsorship