Reception​/Concierge

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- Guildford

• Plus our Sodexo employee benefits package

At Sodexo, we’re passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees. So, whilst you enhance comfort and convenience, we'll enhance your career!

As a Reception/Concierge with Sodexo, you'll be the welcoming face of our vibrant corporate site, offering a helping hand to ensure flawless workplace operations and shape that all-important guest experience. Enjoy a role where you’ll love what you do.

• Provide a professional, friendly and welcoming reception service, ensuring all visitors, employees and contractors receive an excellent first impression.
• Act as the first point of contact for visitors, customers and colleagues, delivering exceptional customer service.
• Greet, welcome and direct visitors, ensuring they are announced to the appropriate departments.
• Answer, screen and transfer incoming telephone calls efficiently and professionally.
• Manage visitor registration and building access procedures, ensuring all security requirements are followed.
• Maintain accurate visitor records, daily reports and access control documentation.
• Assist with arranging taxi bookings and other transport requirements for staff and visitors.
• Escort visitors and contractors to approved areas when required.
• Support contractor management processes, including inductions and security checks.
• Carry out key log audits and maintain accurate security records.
• Respond to enquiries and resolve issues promptly, escalating concerns to the appropriate teams when necessary.
• Provide administrative support across reception and wider workplace services.
• Assist with Health & Safety, Fire Safety and First Aid administration, ensuring relevant records are maintained.
• Work closely with colleagues and other departments to ensure the smooth running of front-of-house operations.
• Maintain a professional, organised and welcoming reception environment.
• Ensure all activities comply with Health & Safety, security policies and site procedures.
• Complete accurate daily handovers to maintain service continuity.
• Take a proactive approach to identifying opportunities to improve customer experience and service delivery.

• A passion for delivering excellent customer service and creating a positive visitor experience.
• Excellent verbal and written communication skills.
• A friendly, approachable and professional manner.
• Strong organisational and administrative skills, with excellent attention to detail.
• The ability to manage multiple tasks and prioritise effectively.
• A confident and professional telephone manner.
• The ability to build positive working relationships with colleagues, visitors, contractors and customers.
• A proactive, reliable and self-motivated approach to work.
• The ability to work independently while contributing effectively as part of a team.
• Good problem-solving skills and the confidence to handle enquiries and elevate issues appropriately.
• A methodical and accurate approach to maintaining records and completing administrative tasks.
• An understanding of the importance of confidentiality, building security and visitor management procedures.
• A flexible and adaptable approach to changing business requirements.
• A commitment to maintaining high standards of professionalism and personal presentation.
• A willingness to undertake training and continuously develop skills.
• The ability to remain calm, organised and customer-focused in a busy reception environment.

Working with Sodexo is more than a job; it’s a chance tobe part of something greater.

Belong in a company and team that values…