Workshop Controller

Workshop Controller

📍 Guildford
💰 £39,000 – £50,000 OTE (Dependent on experience)

About the Role

We are currently recruiting for an experienced Workshop Controller to join a busy and successful dealership in Guildford. This is a pivotal role within the Aftersales team, responsible for driving workshop efficiency, maintaining high standards of workmanship, and ensuring exceptional customer satisfaction.

This opportunity would suit an experienced Workshop Controller or a Senior/Master Technician ready to step into a leadership role.

Key Responsibilities

* Efficiently allocate work to maximise technician productivity and workshop output

* Monitor and drive workshop efficiency, utilisation, and overall performance

* Maintain strict quality control procedures

* Ensure work is completed within agreed time frames

* Work closely with Service Advisors to manage workflow and customer expectations

* Oversee warranty processes and manufacturer compliance

* Support technician development and training

* Maintain high standards of health & safety

Requirements

* Previous experience as a Workshop Controller, Senior Technician, or Workshop Team Leader

* Strong technical knowledge and understanding of dealership workshop processes

* Experience with in a franchised dealership environment (preferred)

* Proven ability to drive productivity and meet KPIs

* Excellent communication and leadership skills

* Full UK Driving Licence

What’s on Offer

* Basic salary circa £39,000 (depending on experience)

* Realistic OTE up to £50,000

* Bonus scheme based on workshop performance

* Ongoing manufacturer training

* 22–25 days holiday plus bank holidays

* Company pension scheme

* Career progression within a reputable dealership group