Senior Parts Advisor

Location:

Guildford Region Surrey

Category: KIA - Guildford (SKG) (Parts)

Vacancy Type:
Permanent / Full Time

Salary: £27,000 - £36,000 OTE Competitive Salary (Uncapped)

Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners. We are currently on the lookout for a Senior Parts Advisor to join our KIA team at Snows Group based in Guildford.

The Senior Parts Advisor is a member of the Aftersales Team and will report to the Aftersales Manager at Snows to assist in leading and managing the dealership’s Parts Department to deliver profitability and customer satisfaction.

• To satisfy all parts customer's requirements and increase all aspects of the parts department's business through structured direct selling.
• To be totally conversant with all procedures and routines within the Parts Department.
• Ensure a prompt and courteous manner when dealing with customer enquiries, selling the benefits of our products and services, adhering to all trading terms, discounts, and procedures for handling cash, cheques and accounts.
• Accurately interpret parts catalogue systems.
• Ensure accurate ordering, checking and location of all parts, reporting stock discrepancies and damage to the Aftersales Manager.
• Ensure the safe return of old exchange units and warranty items to the Parts Department, clean and drained of fluids. Make ready for credit return including all necessary paperwork.
• Ensure that all chargeable cases are handled correctly to avoid damage and are returned in a timely manner.
• Pack and load parts correctly to avoid damage or loss, for dispatch to customers via van delivery or postal/carrier services.
• Maintain display areas with clean up-to-date stock in accordance with corporate standards.
• Assist with stock checking as may be required, ensuring accurate information is maintained on computer systems.
• Assist with delivery of parts as may be necessary.
• Attend correct training commensurate with experience, including Brand courses, on-site and other specialist training as found to be necessary.
• Maintain an up-to-date knowledge on all products and procedures, reading bulletins and technical information supplied by car makers.
• Assist colleagues through the sharing of experience and knowledge in all aspects of the job.
• Maintain a good working relationship with all internal and external customers updating prospect records as necessary.

• Able to plan, organise self and others to meet agreed work deadlines.
• Able to assimilate information quickly and provide considered responses.
• Strong work ethic and adaptable to change.
• Attention to detail and maintains good, accurate quality of work.
• Able to react positively to organisational and market changes.
• Technical Qualification or proven experience of working with vehicle parts.
• Able to communicate effectively with team, manage external relationships and customer relationships to deliver required information in a timely way.

Monday to Friday 08:00 - 17:00 (with 1 hour for lunch)

One-third Saturday 8:30 - 12:30

• Highly competitive salary and bonus scheme.
• Full training and support to help you immerse yourself in the role and Snows values.
• 30 days holiday, including bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary.
• Discounted MOTs, Service and Parts.
• Recommend a Friend Bonus / Introducing a Customer Bonus.
• Life Assurance Benefit.
• Snows Contributory Pension Scheme.
• BEN – Employee Assistance Programme.
• Excellent development opportunities to learn and grow with Snows.
• Role dependent – tool box insurance