Service Advisor

We are currently seeking an experienced Service Advisor for a reputable dealership in Guildford. This is a full-time Service Advisor position offering an excellent opportunity for skilled professionals to advance their careers within a well-established automotive brand. Our client values high standards of customer service and professional development, making this an ideal role for individuals seeking stability and growth in the motor trade.

Benefits:

A competitive basic salary of £32,000 per annum, with a realistic OTE of up to £38,000 (uncapped)
42 hours per week, Monday to Friday, 8am-6pm, with one in three Saturday mornings on a rota basis
Continuous training and development opportunities through in-house brand courses
Supportive and friendly team environment with opportunities for career progression within the dealership
Opportunity to work with a respected automotive dealership committed to customer satisfaction

Duties of a Service Advisor:

Book MOTs, repairs, and servicing appointments for customers efficiently
Offer expert advice on warranty cover, vehicle repairs, and upselling parts and accessories
Collaborate with the Aftersales department to schedule work and manage workload
Handle a high volume of customer interactions face-to-face, over the phone, and via online platforms
Communicate turnaround times effectively, keeping customers informed throughout the process
Maintain accurate customer records and update dealership management systems
Build and maintain rapport with customers to provide exceptional service and ensure repeat business

Requirements of a Service Advisor:

Proven experience as a Service Advisor within the automotive sector
Familiarity with Kerridge, ADP, or other dealer management systems is advantageous
Excellent communication and interpersonal skills
Ability to explain technical vehicle information clearly and effectively
Strong organisational skills with the ability to multitask efficiently
A genuine passion for delivering high-quality customer service and working with automobiles

Contact Liam Buffenbarger, Automotive Recruitment Specialist at Perfect Placement covering Guildford and Surrey, today to discover more about this fantastic Service Advisor opportunity.

Our team of Automotive Recruitment Consultants share a passion for connecting talented individuals with their ideal roles. If you are seeking to enhance your career or wish to learn about additional Motor Trade Jobs in your local area, please contact us today