Service Advisor

We are currently seeking an experienced Service Advisor for a reputable dealership in Guildford. This is a full-time Service Advisor position offering an excellent opportunity for skilled professionals to advance their careers within a well-established automotive brand. Our client values high standards of customer service and professional development, making this an ideal role for individuals seeking stability and growth in the motor trade.

Benefits:

• A competitive basic salary of 32,000 per annum, with a realistic OTE of up to 38,000 (uncapped)
• 42 hours per week, Monday to Friday, 8am-6pm, with one in three Saturday mornings on a rota basis
• Continuous training and development opportunities through in-house brand courses
• Supportive and friendly team environment with opportunities for career progression within the dealership
• Opportunity to work with a respected automotive dealership committed to customer satisfaction

Duties of a Service Advisor:

• Book MOTs, repairs, and servicing appointments for customers efficiently
• Offer expert advice on warranty cover, vehicle repairs, and upselling parts and accessories
• Collaborate with the Aftersales department to schedule work and manage workload
• Handle a high volume of customer interactions face-to-face, over the phone, and via online platforms
• Communicate turnaround times effectively, keeping customers informed throughout the process
• Maintain accurate customer records and update dealership management systems
• Build and maintain rapport with customers to provide exceptional service and ensure repeat business

Requirements of a Service Advisor:

• Proven experience as a Service Advisor within the automotive sector
• Familiarity with Kerridge, ADP, or other dealer management systems is advantageous
• Excellent communication and interpersonal skills
• Ability to explain technical vehicle information clearly and effectively
• Strong organisational skills with the ability to multitask efficiently
• A genuine passion for delivering high-quality customer service and working with automobiles

Contact Liam Buffenbarger, Automotive Recruitment Specialist at Perfect Placement covering Guildford and Surrey, today to discover more about this fantastic Service Advisor opportunity.

Our team of Automotive Recruitment Consultants share a passion for connecting talented individuals with their ideal roles. If you are seeking to enhance your career or wish to learn about additional Motor Trade Jobs in your local area, please contact us today.