Business Analyst

Interim Business Analyst – Housing Services

Surrey (Hybrid – 2 days per week in the office)

400–£450 per day

Temporary contract until June

An exciting opportunity has arisen for an experienced Business Analyst to join a forward-thinking local authority housing service on an interim basis. This role is perfect for someone who thrives on service improvement, digital transformation and turning complex housing processes into practical, system-led solutions.

Working across homelessness, housing options, allocations, tenancies and repairs, you’ll play a key role in ensuring systems, data and processes support statutory compliance, operational efficiency and better outcomes for residents.

• Leading business analysis activity across a range of housing services
• Mapping and redesigning end-to-end processes to improve performance, compliance and customer experience
• Acting as the lead for housing systems development, with a strong focus on Orchard (or similar housing management systems)
• Translating operational and statutory requirements into clear system specifications and change requests
• Working closely with ICT, software suppliers and service teams to deliver and embed system improvements
• Supporting repairs and asset management process and system improvements
• Improving data quality, reporting and dashboards to support performance management and statutory returns
• Engaging stakeholders at all levels and supporting change management activity

• Proven experience as a Business Analyst / Service Improvement professional within housing
• Strong understanding of local authority housing functions and statutory duties
• Hands-on experience with housing management systems (Orchard highly desirable)
• Excellent process mapping, requirements gathering and stakeholder engagement skills
• Confidence working with software suppliers and ICT teams