Centre Manager

Centre Manager – Primrose Lodge

Location: Primrose Lodge, Guildford, Surrey
Salary: £45,000 – £50,000 per annum DOE
Hours: 40 hours per week
Contract: Full-time, Permanent

Primrose Lodge has been supporting individuals battling alcohol and drug dependence since 2017. For over eight years, our addiction treatment clinic in Surrey has offered a safe, structured and compassionate setting where clients can focus entirely on recovery, whether they are taking their first steps through detox or building resilience against relapse.

At Primrose Lodge, clients are supported by a qualified and friendly team who understand how difficult it can feel to face substance misuse and addiction. We offer a blend of evidence‑based therapeutic interventions, including the 12‑Step programme, one‑to‑one sessions, CBT, DBT, group work, workshops and relapse prevention support.

Every treatment plan begins with medical support for safe, supervised detox, followed by a personalised programme of therapy, group sessions, workshops and wellbeing activities. We recognise that no two recovery journeys are the same, which is why our approach is person‑centred, compassionate and tailored to individual need.

Primrose Lodge is more than a treatment centre; it is a caring community that believes in every client’s ability to heal and move towards a healthier, substance‑free life.

We are looking for an experienced and highly motivated Centre Manager to lead the day‑to‑day operations of Primrose Lodge.

• Leading and managing the day‑to‑day operations of Primrose Lodge.
• Ensuring the centre operates safely, effectively and in line with regulatory, compliance and quality standards.
• Providing strong leadership, guidance and support to the multidisciplinary team.
• Promoting a positive, professional and accountable working culture.
• Ensuring clients receive high‑quality, compassionate and person‑centred care.
• Supporting staff induction, development, supervision, performance and retention.
• Overseeing centre compliance, audits, risk management and governance processes.
• Ensuring policies, procedures and safeguarding standards are understood and followed.
• Monitoring occupancy, staffing levels, service quality and operational performance.
• Working closely with senior leadership and central support teams.
• Supporting continuous improvement across the centre.
• Ensuring the centre environment remains safe, welcoming and therapeutic for clients, staff and visitors.
• Managing incidents, complaints and concerns appropriately and professionally.
• Maintaining effective communication across departments and with external stakeholders where required.

• Have the ability to embrace new ways of working.
• Manage their own time effectively and meet deadlines.
• Work well as part of a team and share ideas, knowledge and experience.
• Be able to work on their own initiative.
• Demonstrate excellent communication and interpersonal skills.
• Be confident managing challenging behaviour.
• Be flexible and responsive to the demands of the role.
• Be committed to continuous professional development.

• A Health and Social Care Management qualification at QCF Level 5 or equivalent.
• Experience overseeing the operations of a centre, service or similar regulated environment.
• Experience with in substance misuse, mental health, residential care, therapeutic services or a similar setting.
• Experience developing and delivering therapeutic interventions, including group work and one‑to‑one interventions within a substance misuse or related environment.
• Strong people management experience, including performance management, supervision and staff development.
• The ability to manage delegated financial budgets.
• Good working knowledge of Microsoft Office, Outlook and other relevant systems.
• A clear understanding of compliance, safeguarding, quality assurance and regulatory requirements.
• The ability to lead a diverse team of employees, bank workers and volunteers.

• Experience with in addiction treatment, detox, rehabilitation or recovery services.
• Knowledge of CQC requirements and regulated healthcare or care environments.
• Experien…