Property Experience Manager

Property Experience Manager

Role Description
You’ll lead Allianz’s workplace experience strategy across our UK property portfolio, delivering engaging, customer-focused environments that support our “Future Fit Property” vision. You’ll play a key role in shaping how our colleagues experience our workplaces.

Location:

This role is be based primarily in our Guildford office, with travel to other offices expected. Please note that this is a hybrid working role with the expectation that attend the office a minimum of 2 days a week.

Salary Information
Pay:
Circa £60k per year. This reflects your experience, skills and location and is part of our total rewards package.

About You
1) Develop and implement the Property Experience strategy aligned to our Simpler, Smarter, Stronger framework
2) Establish and drive consistent workplace standards across the UK portfolio
3) Act as the voice of the customer within Property Operations, translating feedback into meaningful improvements
4) Build trusted relationships with senior stakeholders and business leaders across the organisation
5) Lead workplace experience across strategic hub offices, ensuring a consistent and high-quality colleague experience
6) Identify opportunities to enhance workplace effectiveness and support local leadership teams
7) Collaborate with the the other Customer Experience Manager to prioritise and deliver workplace initiatives
8) Lead workplace communications, engagement and change programmes
9) Promote wellbeing, sustainability and inclusive workplace culture initiatives
10) Drive adoption of workplace services and technology
11) Monitor service and supplier performance, ensuring alignment with customer expectations
12) Challenge underperformance and drive continuous improvement
13) Foster a customer-centric and high-performing team culture

• Significant experience in workplace experience, corporate real estate, facilities management or business partnering environments
• Strong stakeholder management experience, including senior-level engagement
• Experience working within a multi-site corporate environment
• Excellent communication, engagement and influencing skills
• Ability to translate customer insight into practical workplace solutions

• Experience with in a corporate occupier environment, ideally in financial services or other professional services environments
• Workplace strategy experience
• Customer experience or service design background
• Change management experience
• Experience managing outsourced service providers
• Responsible Artificial Intelligence usage

• Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:
• Flexible buy/sell holiday options
• Hybrid working
• Annual performance related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
• Volunteering days

Our Ways of Working

Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements.

Our aim with this is to help innovation, creativity, and you to thrive
- Your work life balance is important to us.

Integrity, Fairness, Inclusion & Trust

At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability…