Operations Coordinator | South East Land & New Homes | Part-Time

Company Description

Who are we founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN
with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital.

As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.

A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve.

Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated. In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars:
People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here.

Knight Frank are seeking an Operations Coordinator to join the Regional Residential Development division, supporting the South East Land & New Homes team based in Guildford. This role combines sales administration and business operations responsibilities, helping to ensure the smooth and efficient running of the team. Reporting to the Partners and Department Heads, as well as the London-based Operations Managers, you will play a key role in supporting day-to-day operations and delivering an excellent service to both internal and external stakeholders.

This position is offered on a part-time basis.

• Customer Experience Provide an exceptional internal and external customer experience in every interaction. Assist in answering incoming and outbound calls and welcome clients, taking accurate information. Manage and coordinate external enquiries and office inboxes to arrange property visits. Maintain a tidy office environment. Assist the Department Head with the implementation of Customer Experience initiatives. Drive Net Promoter Scores through customer journey improvement initiatives.
  
  Refer clients to a wide range of Knight Frank services, including Commercial and the Global Network.

• Sales Administration Work with Operations teams to provide a high level of support within agreed time frames to the Department Head, office team and multiple departments. Create and manage new contacts, property records and instructions on the in-house CRM system for all team members. Order Land Registry title checks and plans. Prepare and manage reservation forms, terms of business, conflict of interest documentation and marketing declarations via Docu Sign.
  
  Conduct best practice and client due diligence checks for buyers and sellers. Manage the due diligence…