BA Cityflyer Senior Analytics and Insights Analyst

BA Cityflyer is an airline with a difference. Yes, we're part of the British Airways family and take great pride delivering the same impeccable customer service. However, we also do things in our own, unique way.

We serve a business and leisure market from London City, a single-terminal airport just east of Canary Wharf. It's a place where you'll really get to know your colleagues and become part of a close-knit team.

You might also get to know our customers too, some of whom fly with us weekly, or even daily. In fact, our diverse and dedicated team really feel like they're part of a family when they join us.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in exciting places, a job at BA Cityflyer is yours to make.

This is an airline where your original personality and skills will really shine through.

• LON: £52,884 - £58,760
• MAN: £47,522 - £52,802

You’ll be joining the Subsidiaries Analytics & Insight team, supporting both BA Cityflyer and BA Euroflyer. The team plays a critical role in driving operational and commercial performance by delivering analytics, reporting, AI solutions and actionable insight that inform business decisions. By turning complex data into clear recommendations, the team helps shape strategy, improve efficiency and enhance customer and commercial outcomes across the airline.

• Analyse complex datasets to identify trends, performance drivers and opportunities for improvement.
• Deliver insight, recommendations and decision support to operational and commercial stakeholders.
• Build, maintain and continuously enhance reports, dashboards, analytical models and AI-enabled solutions.
• Produce forecasts, targets and performance analysis to support business planning and decision-making.
• Lead ad-hoc analytical investigations and business-critical projects.
• Present complex findings to stakeholders in a clear, concise and actionable way.
• Influence business decisions through evidence-based insight and constructive challenge.
• Drive improvements in reporting automation, data quality and analytical processes.
• Collaborate with teams across BA City Flyer, BA Euro Flyer and the wider BA/IAG analytics community to deliver high-impact outcomes.

• Advanced analytical and problem-solving skills with the ability to work with large and complex datasets.
• Strong commercial awareness and a passion for using data to drive performance improvement.
• Excellent communication and presentation skills, with the ability to translate technical analysis into business-focused recommendations.
• Strong stakeholder management and influencing skills, including the confidence to challenge assumptions constructively.
• A proactive, solutions-focused mindset with a strong sense of ownership and accountability.
• The ability to manage multiple priorities and deliver high-quality outputs.
• Curiosity, attention to detail and a desire to understand the underlying drivers of business performance.
• A collaborative approach and the ability to build strong relationships across teams and functions.

• Numerate degree or equivalent analytical experience.
• Strong experience using Excel, SQL and other analytical tools.
• Experience analysing business data and translating findings into actionable insights and recommendations.
• Experience developing reports, dashboards, models or other analytical solutions.
• Excellent written and verbal communication skills, including presenting insights to stakeholders.
• Strong technical communication, in particular to less technical stakeholders.

• Experience using Python or other programming…