Community Alarms Officer

Grade/Salary:
Band D, SCP 09-17 (£28,153 - £32,046 per annum) 17% Shift Allowance Contract Type:
Full-time, Permanent Working Pattern: 35 Hours per week, working 3 shifts per week on a 6-week rolling rota pattern. There are a total of 18 shifts over the 6 week rota with a combination of 10 days & 8 nights to include, 1 weekend of nights and 1 weekend of days, plus 1 Friday night. Enhanced payments for working unsociable hours, weekends and bank holidays.

Location:

Dolton Way, Tipton, DY4 9AW
Closing Date: 18/10/2026 Sandwell Council’s Community Alarms Division is seeking a focused and dedicated Community Alarms Officer to join its team on a full-time, permanent basis, based from its Tipton office. ( Previous applicants need not re-apply ) We are looking for enthusiastic, motivated individuals to join our Community Alarms Service. This is a rewarding role supporting people to live safely and independently in their own homes by assessing needs, installing telecare equipment and responding to emergency calls with professionalism, care and confidence.

About the role As a Community Alarms Officer, you will undertake assessments, install and demonstrate a range of alarm and telecare equipment, and help ensure customers receive the right support at the right time. You will also operate control centre equipment on a 24-hour basis, answering incoming calls in line with Telecare Service Association Code of Practice, policies, procedures and service standards.

Key responsibilities:

Identify the type of emergency, assess customer needs and take appropriate action across a wide range of issues including medical, social, housing, telecare and care-related calls. Provide a courteous, calm and professional service when supporting customers, colleagues, councillors, contractors and partner agencies. Receive and respond to calls from individuals and establishments monitored for lone worker, telecare, telehealth, fire, burglary and temperature control alerts.

Plan diary activity to ensure assessments and scheduled work are completed effectively. Provide an out-of-hours answering and filtering service for repairs and other council services, prioritising calls and liaising with trades operatives, contractors and standby supervisors where required. Undertake safety checks on council vehicles used as part of the role. Provide emergency first aid, lifting and handling support where required.

What we are looking for You will have a good working knowledge of community alarm services, including the assessment and installation of telecare equipment. You must also hold a full driving licence and be able to drive council fleet vehicles, including both manual and automatic vehicles. Why Sandwell Council? At Sandwell Council, our work has a real impact. We are proud to be a values-led organisation that supports its employees with excellent benefits, a competitive remuneration package, and a strong focus on development.

By joining us, you’ll play a key role in delivering services that make a real and lasting difference to thousands of people across the borough. To find out more, please visit our careers page. We reserve the right to close this vacancy early should a high number of applications be received. Applicants are therefore strongly encouraged to apply as soon as possible.

If you are an internal candidate and currently at risk, please let the recruiting manager know. We place equality, diversity and inclusion at the core of who we are and how we lead, where every voice matters. At Sandwell, we recognise and value the richness that comes from diverse lived experiences, perspectives, backgrounds and identities. This diversity makes us a stronger and more effective council.

We welcome applications from all…