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Resident Liaison Officer

Job in East Horsley, Guildford, Surrey County, GU1, England, UK
Listing for: Park Avenue Recruitment
Full Time position
Listed on 2026-05-23
Job specializations:
  • Construction
    Emergency Crisis Mgmt/ Disaster Relief
Salary/Wage Range or Industry Benchmark: 22 - 24 GBP Hourly GBP 22.00 24.00 HOUR
Job Description & How to Apply Below
Location: East Horsley

Resident Liaison Officer - Fire Safety Project

Location:

Surrey (Site Based)

Contract:

Initial 12-Month Contract

Salary: £22.00 - £24.00phr umbrella

I am currently recruiting for an experienced Resident Liaison Officer (RLO) to join a major fire safety project being delivered in Surrey. This is a site-based role working closely with residents, contractors, and project teams to ensure clear communication and excellent customer service throughout planned fire safety works.

Key Responsibilities
  • Act as the main point of contact for residents throughout the project
  • Provide clear and regular communication regarding planned fire safety works
  • Arrange access appointments and manage resident queries or concerns
  • Support vulnerable residents and ensure minimal disruption during works
  • Maintain accurate records, reports, and resident communications
  • Liaise closely with site teams, contractors, and council representatives
  • Ensure a high standard of customer care is maintained at all times
  • Complaints handling
Requirements
  • Previous experience as a Resident Liaison Officer within social housing, construction, or planned works
  • Experience working on fire safety projects is highly desirable
  • Strong communication and interpersonal skills
  • Ability to manage challenging situations professionally and empathetically
  • Full UK Driving Licence
  • Own vehicle essential

This is an excellent opportunity to join a long-term project with an established team and make a genuine impact within the local community

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