Resident Liaison Officer

Resident Liaison Officer (RLO)

Location:

Site-based – Guildford

Hours:

Monday–Friday, 8:00am–5:00pm (occasional evenings/weekends)

About the Role

We are seeking a Resident Liaison Officer to join our Customer Care team, working on site to support the delivery of fire and electrical compliance programmes. You will act as the main point of contact between residents, site teams, and the office, ensuring a positive customer experience throughout the works.

Key Responsibilities

* Arrange and confirm resident appointments and property visits

* Manage resident correspondence, access requirements, and concerns

* Build strong relationships with residents and attend meetings where required

* Act as a liaison between residents and internal teams

* Identify and communicate information relating to vulnerable residents in line with policy

* Maintain clear communication between site and office teams

* Support Health & Safety standards and company values

Experience & Skills

* Previous experience within Social Housing or Council residential environments

* Strong customer service and communication skills

* Ability to engage with diverse communities

* Highly organised and proactive

* Comfortable working independently and as part of a team

* Good IT skills

* Full UK driving licence

Salary & Benefits

* Competitive salary (PAYE), dependent on experience

* 23 days annual leave plus bank holidays

* Pension scheme

* Time-and-a-half for evening and Saturday work

* Company vehicle and fuel card

* Training, development, and wellbeing programme