×
Register Here to Apply for Jobs or Post Jobs. X

Senior Service Advisor

Job in Guildford, Surrey County, GU1, England, UK
Listing for: Pembrook Resourcing
Full Time position
Listed on 2026-02-07
Job specializations:
  • Customer Service/HelpDesk
    Technical Support, Customer Service Rep, Client Relationship Manager, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 35000 - 44000 GBP Yearly GBP 35000.00 44000.00 YEAR
Job Description & How to Apply Below

Overview

Senior Service Advisor.

Location:

Guildford, Surrey. Salary: £35,000 - £44,000 OTE.

Hours:

Full-time, Monday-Friday with Saturday rota.

Responsibilities
  • Act as a senior point of contact for service customers
  • Manage vehicle bookings, check-ins, and handovers
  • Clearly explain work required, costs, and timescales to customers
  • Upsell service, repair, and maintenance work in line with brand standards
  • Support and mentor Service Advisors to improve performance
  • Handle escalated customer concerns and resolve issues professionally
  • Liaise closely with Workshop Control and Technicians to manage workflow
  • Ensure job cards, invoicing, and service documentation are accurate
  • Maintain manufacturer, FCA, and company compliance
  • Achieve KPIs including CSI, upsell, and productivity
About You
  • Previous experience as a Senior Service Advisor or an experienced Service Advisor ready to step up
  • Strong customer service and communication skills
  • Commercially aware with a focus on upselling and retention
  • Confident handling complaints and complex queries
  • Well organised and calm under pressure
  • Experience using dealer management systems (Kerridge, Pinnacle, CDK, etc.)
  • Full UK driving licence
What's On Offer
  • £35,000 - £44,000 OTE
  • Manufacturer and in-house training
  • Clear career progression opportunities
  • Pension scheme and company benefits
  • Supportive, professional Aftersales environment
#J-18808-Ljbffr
Position Requirements
10+ Years work experience
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
 
 
 
Search for further Jobs Here:
(Try combinations for better Results! Or enter less keywords for broader Results)
Location
Increase/decrease your Search Radius (miles)

Job Posting Language
Employment Category
Education (minimum level)
Filters
Education Level
Experience Level (years)
Posted in last:
Salary