Senior Service Advisor

Overview

Senior Service Advisor.

Location:

Guildford, Surrey. Salary: £35,000 - £44,000 OTE.

Hours:

Full-time, Monday-Friday with Saturday rota.

• Act as a senior point of contact for service customers
• Manage vehicle bookings, check-ins, and handovers
• Clearly explain work required, costs, and timescales to customers
• Upsell service, repair, and maintenance work in line with brand standards
• Support and mentor Service Advisors to improve performance
• Handle escalated customer concerns and resolve issues professionally
• Liaise closely with Workshop Control and Technicians to manage workflow
• Ensure job cards, invoicing, and service documentation are accurate
• Maintain manufacturer, FCA, and company compliance
• Achieve KPIs including CSI, upsell, and productivity

• Previous experience as a Senior Service Advisor or an experienced Service Advisor ready to step up
• Strong customer service and communication skills
• Commercially aware with a focus on upselling and retention
• Confident handling complaints and complex queries
• Well organised and calm under pressure
• Experience using dealer management systems (Kerridge, Pinnacle, CDK, etc.)
• Full UK driving licence

• £35,000 - £44,000 OTE
• Manufacturer and in-house training
• Clear career progression opportunities
• Pension scheme and company benefits
• Supportive, professional Aftersales environment