Technical Helpdesk - Spanish

Our client is a specialist software provider, looking for a Spanish speaking Technical Helpdesk to act as the first point of contact for customers. This role suits someone customer-focused with strong communication skills and an interest in working within a tech environment.

Key Responsibilities of the Spanish Speaking Technical Helpdesk Triage inbound support tickets and route to the correct technical teams Answer inbound customer calls and direct enquiries appropriately Provide clear, professional customer communication Log and document customer interactions accurately Support customers with general software-related queries Skills &

Experience of the Spanish Speaking Technical Helpdesk Essential:
Fluent in English and Spanish Customer service or support/helpdesk experience Excellent verbal and written communication skills Strong telephone manner Team-oriented, reliable, and customer-focused Desirable: CRM or telephony system experience SQL, reporting tools, or XML knowledge Familiarity with Hub Spot and Aircall is a plus Benefits c. £32,000 salary (depending on experience) Hybrid working (2 days office / 3 days home) 24 days holiday  bank holidays Pension, healthcare & gym discount Free parking, laptop provided Bonus, social events & additional perks Working Hours 37.5 hours per week 8:00am4:30pm (1-hour lunch) First 3 months: 3 days per week in the office for onboarding, then 2 days in office