Resident Liaison Officer + Van

Job Title: Resident Liaison Officer

Location: Guildford

Salary: UP TO 32k + company Van

Sector: Social Housing - Electrical contractor

Must have: UK Valid Driving Licence and RLO Experience

Customer care is a key role in operational delivery, and our Resident Liaison Officers (RLOs) are at the heart of that. This is a site‑based position.

Proactive: Seeks out opportunities to improve customer service in every interaction

Conscientious: Persists with challenging issues to get things done

Collaborative: Works to support both internal and external stakeholders to ensure positive outcomes

Transparent: Is the eyes and ears of the company and our customers

Monday‑Friday 08:00am‑5:00pm with 1‑hour lunch break. Weekends and evenings may be required.

• Arranging and booking appointments/visits to properties
• Correspondence regarding access and resident concerns including home visits.
• Calling through booked appointments to confirm
• Build strong relationships with residents
• Coordinate between residents and office
• Attend meetings & presentations for residents where required
• Ensure information on vulnerable residents or those posing a risk is communicated in line with policy
• Ensure proactive approach to identify vulnerable residents within programmes and communicate findings to office
• Maintain effective communication channels with residents and office staff
• Work with SMT and the Contracts team to drive forward the company's H&S strategy, modelling the companys values whilst ensuring compliance with all required training, auditing and reporting to ensure positive outcomes and a supportive culture

• Demonstrable previous experience working within Social Housing/Council Residential property management
• A calm, confident and adaptable communicator both in person, in writing and on the phone
• Strong face to face customer service experience
• Ability to engage effectively with diverse communities
• Equally happy working independently or as part of a team
• Highly proactive with a track
• Excellent time management and organisational skills
• Ability to handle a busy workload, under pressure and to strict deadlines
• Good general IT skills
• A full UK driving licence

If you feel as so you have the relevant experience for this RESIDENT LIAISON OFFICER position in Guildford, please send your CV directly to