Customer Experience Administrator

Customer Experience Administrator

• 26k - 27k
• Full time office based role
• Free Parking
• Location:
  
  Guildford
• One a month travel to Luton office

Our client is growing family run business, where they focus on providing exceptional customer service, they are now an experienced Customer Experience Administrator to join a fast paced team based in Guildford.

• Be a key point of contact for both customers and colleagues, delivering an outstanding experience every time.
• Act as the main day-to-day contact for customer and staff queries via email, phone, and in person.
• Help manage and man reception, creating a welcoming and professional front-of-house experience where needed.
• Answer incoming phone calls and triage incoming post efficiently.
• Maintain office supplies and help keep the office running smoothly.
• Support customers with queries relating to their inventory, collections, and deliveries.
• Assist the sales team with inventory-related projects where needed.
• Work closely with the operations team, helping answer queries and ensuring the smooth operational running of the business.
• Support and help execute internal projects, including initiatives to improve our customer journey and overall customer experience.
• Host and manage site visits and in-person interactions for customers.
• Collaborate closely with your teammates to drive exciting projects and business growth

• You're a people person who loves creating positive experiences for customers and colleagues.
• You're a motivated self-starter, always curious and keen to grow.
• You're a strong communicator, confident working with both customers and team members.
• You're a solution finder - positive, proactive, and calm under pressure.
• You thrive in a fast-paced, team-driven environment, where every day brings something new.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.