Customer Experience Specialist

Guildford (Hybrid: 3 days office / 2 days home)

Are you passionate about delivering first-class service? Do you thrive in a people-focused, fast-paced environment?

We are looking for a motivated Customer Experience Specialist to join our friendly and professional team based in Guildford. You'll play a vital role as the first point of contact for customer queries, ensuring every interaction is handled with care, clarity, and efficiency.

• Be the central contact for our customers, owning their journey from first interaction to resolution
• Manage inbound/outbound calls and service emails
• Respond to information requests and support queries across regional sales branches
• Resolve queries or escalate them appropriately within the business
• Perform admin duties and manage customer interactions via our portal
• Collaborate with other departments to ensure timely and accurate service delivery
• Provide valuable customer insights to the management team

• Proven experience in a phone-based customer service role
• A proactive, solutions-focused mindset with excellent attention to detail
• Strong written and verbal communication skills
• Confidence using Microsoft Office (Word, Excel, Outlook)
• Team-oriented approach with the ability to manage your own workload
• Basic understanding of financial services