Customer Service Executive; HF

As a Customer Service Executive, you'll play a key role in ensuring customers receive outstanding support throughout their experience with the platform. Acting as a trusted point of contact, you'll help clients get the most value from the service while contributing to high levels of customer satisfaction and retention.

• Responding to customer enquiries via phone, email, and other communication channels
• Providing ongoing support and guidance to clients
• Assisting customers with platform navigation and best practice usage
• Collaborating with internal teams to resolve customer issues efficiently
• Building strong, positive relationships with customers
• Delivering a consistently professional and high-quality service experience
• Contributing to a customer‑first culture focused on excellence

• Excellent communication and interpersonal skills
• Friendly, confident, and professional approach
• Genuine passion for helping customers
• Strong problem‑solving abilities and a proactive mindset
• Ability to work independently while thriving in a team environment
• Willingness to learn and develop within a growing business

• £30,000 basic salary plus commission
• Hybrid working model (3 days in the office)
• Comprehensive onboarding and ongoing training
• Clear career progression opportunities
• The chance to join a successful and expanding SaaS company
• A supportive, collaborative, and energetic working environment
• Regular team socials and company events, including summer and Christmas celebrations
• Performance‑based incentives and rewards, including tech prizes and additional annual leave
• Employee recognition programmes
• A culture that genuinely invests in employee growth and development

If you're looking to kick‑start or develop your career within a thriving technology business, this role offers an excellent platform for success. You'll gain valuable experience, be rewarded for your contributions, and have the opportunity to grow alongside a business that is going from strength to strength.