Customer Support

Overview

• You’ll start your journey in one of our branches, providing face‑to‑face support to customers.
• While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments — offering reassurance, guidance and practical support.
• This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.
• You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently.
• You’ll also recognise opportunities to connect customers with the right products and services.

• A minimum of 12 months customer service experience
• A people person – You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.