Customer Service Advisor

Company Description

Kwik Fit (GB) Ltd is a leading automotive repair and service provider, helping drivers stay safe and confident on the road. With over 600 centres across the UK and more than 50 years of experience, the company specialises in tyres, brakes, exhausts, MOT testing, car servicing, and air conditioning recharge. Kwik Fit focuses on delivering reliable, friendly service so customers can enjoy their journeys with peace of mind.

The business is committed to ongoing innovation to support road safety for decades to come. Team members work in a supportive environment where customer care and quality workmanship are central to daily operations.

This is a full‑time, on‑site Customer Service Advisor role based at the Guildford centre. The Customer Service Advisor greets customers, listens to their needs, and provides clear information about services, pricing, and appointment options. The role involves handling bookings, managing phone and in‑person inquiries, and keeping customers updated on the status of their vehicle. Daily tasks include preparing documentation, processing payments, coordinating with technicians, and ensuring a smooth customer journey from arrival to departure.

The Advisor also supports centre presentation, adheres to health and safety guidelines, and contributes to a positive team environment focused on customer satisfaction.

• Strong customer service and communication skills, with the ability to build rapport, listen actively, and explain technical information in a straightforward way.
• Experience in front‑of‑house or retail environments, including handling bookings, managing queues, and resolving customer concerns professionally.
• Basic administrative and IT skills, such as working with booking systems, processing payments, and maintaining accurate records.
• Ability to work collaboratively with technicians and colleagues, supporting a team‑oriented, safety‑conscious workshop environment.
• Good organisational skills, attention to detail, and the ability to multitask in a busy automotive service setting.
• Willingness to learn about automotive services (tyres, brakes, MOTs, servicing) to provide informed guidance to customers.
• Flexible and reliable, with a commitment to punctuality and delivering consistent service during centre opening hours.
• Previous experience in automotive, call centre, or service‑based roles is beneficial but not essential; training can be provided.