Customer Service Representative
Job in
Guildford, Surrey County, GU1, England, UK
Listed on 2026-07-26
Listing for:
Navien Ltd
Full Time
position Listed on 2026-07-26
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support
Job Description & How to Apply Below
Navien UK Ltd is looking to recruit a Customer Service Representative. The candidate will work in a fast-paced environment, communicating with customers and engineers by phone and email to ensure a good standard of customer service.
DETAILS:- Job Type: Full Time, On-Site.
- Department : Customer Service
- Salary range: Dependant on Experience
- Experience: Entry
- Education:
- Job Location: Guildford Business Park Road , Building 2 , Guildford , England , GU2 8XG
, United Kingdom
Requirements :
- Worked in a call centre environment
- Experience working with Microsoft Office Excel and other MS Programs
- Highly motivated and pro-active
- Customer focused with excellent customer service
- Willing to learn new processes and adapt to changes
- Pay attention to detail
- Must be able to communicate at all levels and be a team member
- Strong Communication and Listening Skills
- Ability to Work as a Team and Individually
- 22 days holiday, rising for long service
- Free on site parking
- Private health care after two full calendar years
- Handle : all incoming enquiries and/or complaints by phone and email and deal with them quickly and efficiently
- Manage : the process of raising jobs where customer service level 1 cannot find a service agent to do the job, then the customer service representative level two will source service agent further afield or a Navien Technical Engineer to carry out the work
- Manage : the jobs allocated to service agents to ensure appointments have been booked with customers
- Document : all call information according to standard operating procedures
- Chase : outstanding invoices on a weekly basis with each service agent with all the jobs raised where we haven't received an invoice
- Manage : jobs and invoices to close off outstanding work through the process of payments to finance
- Arrange : collection of parts after job with warehouse and engineers
- Arrange : for parts to be ordered ready to be dispatched from warehouse for engineer job orders
- Where : required arrange warranty documentation to be sent to customers by post where products are registered for warranty on in house System (CIC) and Customer service level 1 needs a paper copy sent out
- Support : the company promotions by keeping the data up to date
- Provide : customers with product and service information
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