Global CX Champion & Insights Leader
Job in
Ash Vale, Guildford, Surrey County, GU1, England, UK
Listed on 2026-08-18
Listing for:
ION® Audio
Full Time
position Listed on 2026-08-18
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, HelpDesk/Support, Customer Service Rep
Job Description & How to Apply Below
in Music is seeking a Customer Champion to safeguard the customer experience across its brands by monitoring sentiment, CSAT, and quality metrics. The role involves acting as a bridge between customers and internal teams, driving corrective actions, and enhancing loyalty.
You will work across CX tools and AI-driven support workflows, surfacing actionable insights and coaching the CX team to improve day-to-day operations and customer journeys.
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