Client Care Coordinator

Our client is looking for a Client Care Coordinator to join a fantastic, innovative, and friendly team based in Guildford. You’ll be the first point of contact for clients, handling inbound calls via Microsoft Teams, listening with empathy, and arranging appointments for individuals who may be going through challenging personal situations. This is an excellent opportunity for someone with a customer-focused background who enjoys helping people, building rapport, and delivering a positive experience from the very first interaction.

• Competitive salary
• Supportive and professional working environment
• Career development opportunities
• Modern offices in Guildford
• Varied and engaging role with real responsibility

• Managing a high volume of incoming calls
• Taking down personal information and adding their details to the inhouse system
• Diary management
• Using Microsoft Teams to answer calls and book in meetings
• Having an empathetic approach
• Dealing with confidential information

• Previous experience based in a Receptionist, Customer Service, Contact Centre, Client Care, or Front of House role
• Excellent communication and telephone-based customer service skills
• A warm, friendly, and empathetic approach
• Confidence building relationships with people from all backgrounds...