Resident-Focused Complaints Lead
Job in
Guildford, Surrey County, GU1, England, UK
Listed on 2026-09-04
Listing for:
Elevate Projects Ltd
Full Time
position Listed on 2026-09-04
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Client Relationship Management
Job Description & How to Apply Below
Elevate Projects Ltd. is seeking a sharp, resident-focused complaints professional to own complaint handling across Housing Services in Surrey.
You will lead Stage 1 and Stage 2 complaints and Members' Enquiries, ensuring timely, fair outcomes and compliance with the Housing Ombudsman Code. You will oversee a small team, drive early resolution, support Ombudsman investigations, and translate resident feedback into measurable service improvements across Housing, Customer Services, Repairs and
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