Front Of House General Assistant Mon - Fri Rate

Job Description

We are seeking a friendly and organized Front of House General Assistant to join our team in Pirbright, United Kingdom. In this role, you will be the first point of contact for our guests and clients, creating a welcoming and professional environment while supporting the smooth operation of our front-of-house services. You will work collaboratively with team members to ensure exceptional customer experiences and maintain efficient daily operations.

• Greet and welcome guests and clients with a warm, professional demeanor
• Manage reception desk operations, including answering phones, responding to emails, and directing inquiries
• Schedule and coordinate appointments, meetings, and reservations using scheduling software
• Provide accurate information about services, facilities, and organizational offerings
• Assist with check-in and check-out procedures, ensuring all necessary documentation is completed
• Maintain a clean, organized, and welcoming front-of-house environment
• Support team members with administrative tasks and general assistance as needed
• Handle guest requests and concerns with professionalism and empathy
• Perform data entry and maintain accurate records and databases
• Ensure compliance with health, safety, and security protocols
• Multitask effectively while maintaining attention to detail during busy periods

• Excellent customer service skills with a friendly and professional approach
• Strong verbal and written communication abilities
• Proven organizational and time management skills
• Ability to multitask and prioritize responsibilities effectively
• Proficiency with computer systems and Microsoft Office applications
• Experience with scheduling software or reservation systems (preferred)
• Previous experience in a front-of-house, reception, or customer service role (preferred)
• Attention to detail and accuracy in administrative tasks
• Ability to work collaboratively within a team environment
• Professional appearance and demeanor
• Flexibility to adapt to changing priorities and work schedules

For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

We embrace our differences to push creativity and we work together to be better.

We work together as a team to lead by example, protecting the planet and supporting local communities.

Baxter Storey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.