Service Administrator

We are seeking a highly capable Service Administrator to join a reputable independent car garage group in Guildford. This position offers an excellent opportunity for individuals with automotive experience looking to progress within a well-established, professional environment. Our client values service excellence, organisation, and effective communication. The Service Administrator will be the primary point of contact for customer service and administrative functions within the service department.

• Competitive salary up to £32,000 depending on experience
• Monday to Friday working hours, 8:00 am - 5:30 pm
• Weekends off, promoting good work-life balance
• Supportive and professional team environment
• 28 days holiday inclusive of bank holidays
• Pension contribution scheme
• Pleasant working environment in Surrey
• Opportunities to utilise automotive knowledge and customer service skills

• Managing customer service appointments and enquiries efficiently
• Handling service administrative tasks and updating IT systems such as ECP or Autoworks
• Communicating with customers over the phone and face-to-face
• Organising workshop bookings and parts ordering
• Ensuring effective communication between customers and the workshop team
• Supporting the service department with broad administrative duties
• Maintaining high levels of customer care and satisfaction

• Previous experience in automotive service or administration roles
• Strong organisational and communication skills
• Proficiency in IT systems relevant to automotive service management (e.g., ECP, Autoworks)
• Ability to work well within a team and deliver excellent customer care
• Valid UK driving licence and eligibility to work in the UK

If you are committed to delivering outstanding customer service in a dynamic automotive environment, this Service Administrator role represents a great career opportunity.