Customer Service Administrator

Customer Service Administrator Guildford £25,000

The Role An exciting opportunity for a customer-focused and highly organised Customer Service Executive to join a well-established business based in Guildford. Working with a fantastic range of products, you'll play a key role in delivering an exceptional customer experience and building strong relationships with clients. This role is ideal for someone who is passionate about customer service, enjoys working in a fast-paced environment, and thrives as part of a collaborative team.

You'll be responsible for managing customer enquiries, maintaining accurate records, and ensuring every interaction reflects the company's commitment to excellence.

Key Responsibilities Deliver an outstanding customer experience at every stage of the customer journey. Respond to customer enquiries via telephone, email, website, and other communication channels. Proactively communicate with customers to provide updates and support. Work closely with colleagues across the business to resolve queries efficiently. Maintain and update customer records and databases accurately. Ensure all customer interactions are handled professionally and promptly.

Support continuous improvements to customer service processes. Build positive and lasting relationships with customers. Skills & Experience Previous experience within a customer service or office-based role. Excellent communication and interpersonal skills. Strong attention to detail and accuracy. Highly organised with the ability to manage multiple tasks. Passionate about delivering exceptional customer service. Positive, proactive, and enthusiastic approach to work. Ability to remain calm and professional under pressure.

Strong team player with a genuine people-focused attitude. What's on Offer? Competitive salary with salary review after probation. Hybrid working opportunities. Friendly and supportive team environment. Opportunity to work with an established and growing business.

Career development and progression opportunities. Monday to Friday 9am-5pm working hours. Why Apply? This is a fantastic opportunity to join a reputable company that truly values its people and its customers. If you're passionate about delivering exceptional service and are looking for a role where you can develop your skills within a supportive and collaborative environment, we'd love to hear from you.