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Complaints Lead & Customer Experience Champion

Job in Guildford, Surrey County, GU1, England, UK
Listing for: Guildford Borough Council
Full Time position Listed on 2026-11-12
Job specializations:
Salary/Wage Range or Industry Benchmark: 45000 - 65000 GBP Yearly GBP 45000.00 65000.00 YEAR

Job Description & How to Apply Below

Guildford Borough Council is seeking a proactive Complaints Lead to join our Customer Services team. You will oversee the complaints process, supporting managers and driving improvements using resident feedback.

You will lead investigations into complex and sensitive cases, ensuring compliance with guidance and Ombudsman expectations while training staff to deliver high-quality responses.

The Complaints Lead & Customer Experience Champion position in the Management & Operations, Sales field is open for applications.

Are you ready to take on the Complaints Lead & Customer Experience Champion role at Guildford Borough Council?

We would love to welcome a new Complaints Lead & Customer Experience Champion to our team in Guildford, England, United Kingdom.

For the Complaints Lead & Customer Experience Champion position at Guildford Borough Council, we are reviewing applications now.

Step into the Complaints Lead & Customer Experience Champion role at Guildford Borough Council in Guildford, England, United Kingdom and grow with us.

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