Wellbeing and Engagement Officer

Contract Type: Full-Time, Fixed Term to 31/08/2027

Location: Surrey International Study Centre, Guildford

Salary: up to £26,520 per annum

The Wellbeing & Engagement Officer’s role is to support students face-to-face and online.

The post holder will be responsible for the delivery of services and processes consistently providing an excellent student experience:
This will require excellent people skills and a good level of administrative ability. The post holder will provide first level support and referral to specialist services as required and establish a programme of activities to help students develop skills and confidence outside the classroom.

• Ensure effective case management of all welfare concerns and LDHD students, creating and maintaining accurate records in the student information management system in line with GDPR requirements
• Ensure the safeguarding of students in line with Study Group policy and procedure and acting as a point of contact for any member of staff who has a concern about the safety or wellbeing of a student.
• Provide 1:1 welfare and pastoral support to students, referring them for additional support where required from external services
• Create and monitor Support Plans for students
• Coordinate the support for students that are under the age of 18, ensuring that they are safe and are accounted for daily.
• Work closely with the colleagues to identify and support students with additional needs due to health / SEND.
• To coordinate the process for student Health Registration, working in collaboration with the local GP practice to ensure that all students are registered on the NHS system and assist students to access healthcare services as required.
• To assist with the planning and implementation of an annual schedule of welfare events and promotional activities, including delivery in personal tutor sessions, liaising with external agencies to actively engage students in the promotion of health and wellbeing.
• To assist students with completing Mitigating Circumstances Forms and to attend Mitigating Circumstances meetings.
• To support with the membership of Student Staff Liaison Committee and regular meetings.
• To deal, when required, with out-of-office hours welfare related issues in return for time in lieu.

• Ensuring the smooth running of the reception and other student-facing environments, dealing with general student queries – face to face, on the VLE, by email and phone, gathering of information from other functional areas, targeting problem areas which lead to poor service, regular communication and review of the service with the wider team
• Working as part of a team to organise and manage registration, arrivals, induction, enrichment activities and events, and providing support and guidance to team members carrying out the activities
• Working as part of a team to ensure professional and timely information and reporting is released to external stakeholders including: parents, sponsors, guardians, agents, Study Group colleagues in the UK and overseas, partner university
• Effective relationship management with stakeholders including: key University departments such as Student Support and Admissions,
• Engagement with Study Group marketing and agent visits, including presentations and contribution to marketing materials
• Providing resources and support for other teams, as required
• To provide general administration support for the centre as required and cover administration duties for other members of staff when absent and during peak periods
• To carry out any duties, as reasonably required by the Senior Leadership Team

• Bachelor’s degree or equivalent experience to demonstrate ability to work and think independently
• Supporting students in an educational context
• Experience of organising trips and visits including completing necessary risk assessments
• Experience of creating engaging content and delivering workshops or similar
• Experience of working collaboratively with external partners to facilitate activities and engagement
• Experience of facilitating the ‘student voice’ including demonstrating the use of effective feedback mechanisms
• Working in a…