Visitor Officer

Being a Visitor Experience Officer for the National Trust is all about people – connecting with them, inspiring them, and making sure they have the best possible day when they come to visit.

Hours:

975 per annum. This will be on average 18.75 per week depending on the needs of the business. The property is open 363 days a year, so weekend and holiday working will be required and occasional evenings. This role is based on annualised hours, where the amount of hours you work each month may vary; however, your salary will be paid in 12 equal instalments over the year.

You’ll be reporting to the Senior Visitor Experience Officer, working in a team of 3, at Hatch lands Park which is part of the Clandon Park, Hatch lands Park & Polesden Lacey.

Hatch lands Park was built in the 1750s for naval hero Admiral Edward Boscawen and his wife Fanny, since then it has housed wealthy families, a finishing school for girls and even a printing press. Today you can visit the parkland or stop for coffee in the Kitchen Café all year round. You can also see inside our house on six afternoons a week, between March and October.

Take the time to wander through our 400 acres of rolling parkland and woodland, one of the largest country estates in the area and full of year round seasonal colour. You can follow waymarked walks, enjoy the tranquillity of our garden, discover areas of the park partly landscaped by Humphry Repton or bring the family to experience our natural adventure area for children.

for more information about this location.

As Visitor Experience Officer, your main focus will be on providing a great service for visitors. With your team, you’ll be welcoming people and inspiring them to really get to know Hatch lands Park. This might include devising and running events and activities, and creating interpretive displays and other ways of bringing the place, and its stories, to life for everyone who comes here.

You’ll encourage visitors to take a closer look at artworks or precious objects cared for by the Trust.

You might be supervising and supporting volunteers and organising rotas. You’re likely to be checking standards of presentation on site, or helping to write for our web pages.

You will be working on a rolling rota which includes weekend working and occasional evenings to support events. You will be working with the wider property team in an operational capacity to ensure the property is open and ready to welcome visitors throughout the day.

Applications from redeployed employees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below.

• an understanding of visitor engagement, inclusive interpretation, and audience development in cultural or heritage settings
• team working and leadership skills to support and develop staff and volunteers
• organisational and co-ordination skills to manage bookings, events, and day-to-day visitor operations
• financial awareness, including budget monitoring and resource planning
• awareness of health and safety, safeguarding, and accessibility standards

For all other applicants, we'd love to hear from you if you’re:

• used to multiple deadlines and managing your own workload
• skilled in organisation and planning, with a good eye for detail
• good at talking to, and getting on with, all kinds of people
• a hard‑working and committed team player
• comfortable with IT:
  Microsoft Office, as well as web and social media
• experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials
• familiar with health and safety procedures

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working…